Refund policy
Return & Refund Policy
Last updated: September 1, 2026
Return window
Eligible items may be returned within 14 calendar days after the order is delivered. Returns requested after the 14-day window are not eligible for a refund or exchange.
Return eligibility
To qualify for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original packaging. A receipt or other proof of purchase is required.
Do not send an item back to the manufacturer. To start a return, email customerservice@ontimebirmingham.com with your order number and the item you want to return.
Non-returnable items
- Gift cards
- Underwear
- Suits
- Items clearly marked Final Sale
Sale-priced items are eligible under this policy unless they are marked Final Sale.
Inspection and refunds
After a return is received and inspected, we will notify you whether it has been approved or declined. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit after we issue it.
Original shipping charges are non-refundable unless the return results from an error by On Time Fashions or otherwise must be refunded by law.
Damaged, defective, or incorrect items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us at customerservice@ontimebirmingham.com and include your order number and clear photos of the issue. Do not mail the item until our team responds with instructions.
When approved and inventory is available, we will replace a damaged, defective, or incorrect item with the same item. If the same item is unavailable, we will provide another appropriate resolution consistent with this policy and applicable law.
Exchanges
Direct exchanges are offered only for approved damaged, defective, or incorrect items. For a different size, color, or style, return the eligible item under this policy and place a new order for the preferred item.
Gifts
If an item was marked as a gift when purchased and shipped directly to the recipient, an approved return may be issued as store credit. Otherwise, an approved refund is issued to the original payment method used by the purchaser.
Return shipping
Unless the return is caused by an error by On Time Fashions or applicable law requires otherwise, the customer is responsible for return-shipping costs. Return-shipping charges are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance for returns valued over $75. We cannot guarantee receipt of a return that is not delivered to us.
Return address
On Time Fashions
1564 Montclair Road
Birmingham, Alabama 35210
United States
Questions
Email customerservice@ontimebirmingham.com or call 205-945-1111.