Shipping policy
Shipping Policy
Last updated: September 1, 2026
We work to process and ship every order accurately and as quickly as possible. The shipping options, delivery estimates, and charges shown at checkout are the final options available for a particular order and destination.
Order processing
Orders are normally processed within 1-3 business days. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day. Processing time is separate from carrier transit time.
U.S. shipping
- Standard shipping: $6.99.
- Free standard shipping: available on qualifying domestic orders of $100 or more, as confirmed at checkout.
- Estimated transit time: generally, 3-7 business days after the order ships.
Delivery estimates are not guarantees. Carrier volume, weather, service disruptions, holidays, and destination conditions can affect transit time.
International shipping
International shipping is available to destinations supported at checkout. Available UPS or USPS services, rates, and estimated delivery times are calculated at checkout based on the destination and package. International customers are responsible for customs duties, import taxes, brokerage charges, or other fees assessed by the destination country or carrier.
Tracking
When tracking is available, we will send a shipping confirmation to the email address provided with the order. Tracking activity may not appear until the carrier scans the package.
Address accuracy and order changes
Please review your shipping address before placing your order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order has entered processing or shipped. On Time Fashions is not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout.
In-store pickup
When in-store pickup is available for the items in your order, it will appear as an option at checkout. Please wait for the pickup-ready notification before traveling to the store. Bring your order confirmation and identification when collecting the order.
Carrier delays or delivery issues
Once a package is accepted by the carrier, transit and delivery are controlled by that carrier. If tracking shows a delay, exception, or delivery problem, contact us and we will help you review the shipment and available carrier options.
Questions
Contact On Time Fashions at customerservice@ontimebirmingham.com or 205-945-1111.
On Time Fashions
1564 Montclair Road
Birmingham, Alabama 35210
United States